The most powerful prospecting tool for estate agents - Ever
Give your team the power to turn calls into new clients and sales.
The most powerful prospecting tool for estate agents - Ever
Give your team the power to turn calls into new clients and sales.
The recording of calls is governed by the UK General Data Protection Regulation (UK GDPR) and the Investigatory Powers (Interception by Businesses etc. for Monitoring and Record-keeping Purposes) Regulations 2018 (IPRs 2018). The requirements of these statutes is different (although there is some overlap)
While consent is one of the “lawful bases” that you may rely upon to process personal data under the UK GDPR, you are not required to obtain consent for call recordings. You may avoid the issue of obtaining consent by relying on one of the other five available lawful bases for processing such as relying on the “legitimate interests” of the business provided these are balanced against the interest and fundamental rights / freedoms of the caller. Where relying on legitimate interests, it is advisable to record this decision in the form of a legitimate interests assessment (LIA).
The IPRs 2018 also do not require you to obtain consent, however, there is a requirement to inform the caller that the call will be recorded as further explained below.
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