Prospector Pro is all about ethical AI – in that we use technology to enhance humans, not replace them. We want to improve your team so they are better at their role. AI will never replace a good team, nor should it.

We also don’t work with agents who use our software as a bully stick with their team. If this sounds like you, please DON’T call us. Our non-negotiables place people ahead of profit.

We like to think we’re good guys and only want to work with agents and agencies who share our vision and values.

Good team members will want to improve, and that’s what Prospector Pro does. It improves their skill set so the business and the individual benefit.

No, we are not. We are a sales enhancement tool. Look at us as your personal sales trainer, mystery shopper and data analyst all rolled into one and available 24/7.

We add massive value by making your people better and reporting on what can be improved using real-time data.

We have a straightforward pricing structure, please see our Pricing Page for details.

We integrate with industry-leading CRMs, including Reapit, MRI, and Agent OS. We are in discussions with many other providers, and our list of integrated CRMs will grow quickly.

We used our decades of experience in estate agency and sales to create the Six-R Framework. Here’s how Prospector Pro improves your agency’s prospecting performance.

• Recording outbound calls
• Reporting data from those calls
• Reviewing performance
• Recommending improvements
• Rewarding excellence on those calls
• Relationships built due to the high standard of the calls

Prospector Pro allows your team to be totally present during calls, as note-taking is done automatically. This means they can really listen to what’s being said and have better, more meaningful and valuable conversations.

And every call is analyzed to see what went well, what didn’t and how the caller can improve their performance based on the feedback from Prospector Pro.

Our training vault is the ultimate sales library. We collect everything we know and more about sales through our webinars, coaching sessions, and interviews with industry experts as well as other trainers from outside the real estate industry, and collate them all in one place for you to browse.

Pick and choose what suits you and your business, and use it with Prospector Pro to improve your sales function.

We are all about improving your team, and all the information in the vault is completely free to our clients.

Our AI is very safe. It’s ring-fenced to only undertake very specific tasks and activities relating to score calls; these scores are then stored and processed.

We adopt a proactive approach that focuses on collaboration between AI technology and humans. Rather than replacing jobs, it’s important that staff understand how AI can augment and enhance the great work they already do.

Transparent communication with the team about the goals and benefits of AI integration can help alleviate concerns and build trust, so we advise all of our customers to have this conversation.

Firstly, AI can enhance sales processes by providing valuable insights, personalized recommendations, and improved customer experiences. When used ethically, AI can empower sales professionals to make data-driven decisions and deliver better products or services to customers.

Secondly, AI can increase efficiency and productivity, enabling businesses to operate more effectively. This can lead to better outcomes for both the company and its customers. Lastly, as long as AI is implemented responsibly, respecting privacy, transparency, and fairness, it can contribute to a fair marketplace and benefit all parties involved in the sales ecosystem.

Our software has been designed to work out of the box, quite simply a modern web browser and a phone is all your team needs!  In order to get the best results we suggest having direct dial numbers for each of your sales staff so we can route calls quickly and present their number to your customers.

Prospector Pro is simple to set up and use. We offer onboarding and support to ensure teams get the best experience and results.

Simply create your account, connect your CRM and fine-tune your users and branches. From there, your negotiators will be able to make their calls.

Yes, we have a companion app which any of your team can use to manage their call list and make outbound calls to customers; all data is centrally stored for reporting purposes in real time.

Our system has a clever set-up which means we can review communications between your team and your customers – this allows us to pull out vital information relating to the effectiveness of the sales team and suggest improvements in real time.

We have a Report Centre which also allows your management team to review activity and make improvements.

Our Report Centre is a purpose-built reporting suite to surface all of the key information about your sales activity in real time. The Report Centre contains Leaderboards, Comparison, PDF Exports, Usage, Best times/days to call and also analyzes the most common objections and best reasons for calling.

We have a custom-built VOIP server which sits at the heart of the software. This server is responsible for handling all call routing and forwarding of calls.

Just like any conventional phone call, providing you have a good phone signal/strength, our system will have no issues with international calls.

As long as you have a good phone signal, there is no impact on call quality or reliability, as our system relies on your own phone carrier and signal strength.

Our system uses specifically developed code and systems to summarize your calls to notes, which are stored in your CRM.

Each vendor and property is tagged, and follow-up dates are either automatically generated or chosen by staff members. We ensure that customers are added to the call queue at the best times to result in successful sales.

Prospector Pro is a layer on top of your existing CRM. As a result, we add additional dedicated functionality leading to improved sales output.

Thanks to our rigid workflow, we also cleanse data before passing it back into the CRM. The result is a CRM that has accurate and correct data as we no longer rely on staff to modify multiple fields at the end of every call.

Each CRM has been manually integrated by our technical team. We have worked with the CRM providers to understand where data should be stored in the CRM and how this maps to our functionality.

We are working hard to integrate with all the leading CRMs. If yours is not yet one of them, please email us at support@prospectorpro.co.uk and we will add you to our waiting list.

We currently support STREET and Reapit. We are already starting to work with others.

Yes, the IPRs and the UK GDPR both have requirements to give certain information to callers in connection with the recordings.

The IPRs 2018 permit the recording of calls by businesses for purposes such as quality control or staff training and development. While consent of the caller for such purposes is not required under these regulations, you must have made “all reasonable efforts” to inform participants that the call may be recorded.

The UK GDPR contains a requirement for transparency, which means that you must give the caller certain information at the point at which data is collected, that is at the start of the call. Because of the quantity of information to be given, it may be impractical to give all the information either in a pre-recorded message or through a live operator. The guidelines on transparency advise that information can be provided using a layered approach:

• The first layer, or primary way in which you first engage with the data subject should convey the most important information, that is, the details of the purposes of processing, the identity of the controller and the existence of the rights of the data subject.

• The remaining information could be provided by giving the caller options to listen to further information, by pressing numbers on their keypad, or by different means, such as by sending a copy of the privacy policy by email or sending the data subject a link to the controller’s online privacy statement.

Putting the law into practice 

Therefore, to ensure compliance with the legislation, you do need to take all reasonable efforts to inform callers that the call may be recorded, and provide them with certain basic information to comply with UK GDPR transparency requirements. This could be as simple as a recording that states:

“Calls may be recorded by for training, quality control and monitoring purposes. For more information on data protection and your rights, please [[press 1] OR [see our privacy notice on our website]]”.

It is recommended that you play this short pre-recorded message each time an inbound call is made by an end customer.

For Outbound Calls

A pre-recorded message is not feasible, we therefore would recommend that agents take all reasonable efforts to inform callers that the call may be recorded at the start of the call

The recording of calls is governed by the UK General Data Protection Regulation (UK GDPR) and the Investigatory Powers (Interception by Businesses etc. for Monitoring and Record-keeping Purposes) Regulations 2018 (IPRs 2018). The requirements of these statutes is different (although there is some overlap)

While consent is one of the “lawful bases” that you may rely upon to process personal data under the UK GDPR, you are not required to obtain consent for call recordings. You may avoid the issue of obtaining consent by relying on one of the other five available lawful bases for processing such as relying on the “legitimate interests” of the business provided these are balanced against the interest and fundamental rights / freedoms of the caller. Where relying on legitimate interests, it is advisable to record this decision in the form of a legitimate interests assessment (LIA).

The IPRs 2018 also do not require you to obtain consent, however, there is a requirement to inform the caller that the call will be recorded as further explained below.